Bilingual Donor Relations Administrator - Full Time

Role Overview

Islamic Relief Canada, a Muslim faith-based international humanitarian organization, is hiring a Bilingual Donor Relations Administrator to join its Donor Relations Department. This full-time, seasonal position bridges supporters with program teams, manages donor communications, and oversees orphan sponsorship and water well stewardship initiatives.

Key Responsibilities

• Respond to donor inquiries promptly via phone, email, and live chat with professional, empathetic service
• Process donations and refunds accurately and meet departmental performance metrics for response time and satisfaction
• Make outbound calls including pledge-collection calls following fundraising events
• Collaborate with Finance, Technical Support, and Fundraising teams to resolve donor requests seamlessly
• Support marketing campaigns across multiple donation platforms
• Return voicemails, manage live chat interactions, and execute additional tasks as directed

Required Qualifications

• 1–2 years of customer service or data management experience
• Post-secondary education; bachelor's degree preferred
• Fluency in English and French (oral and written)
• Proficiency in MS Excel and Gmail with select add-ons
• Strong organizational skills, multitasking ability, and attention to detail
• Problem-solving and critical-thinking skills
• Patience and empathy when handling difficult or upset donors
• Ability to work independently and in diverse team environments
• Available for flexible shifts, overtime, and weekends during peak seasons
• Basic mathematics skills and self-motivation

Work Arrangement

Full-time, fixed-term, seasonal position based in Burlington, Ontario. Hybrid schedule with standard hours Monday–Friday, 9:00am–5:00pm EST, plus scheduled flex hours and evening/weekend shifts during busy seasons. In-office frequency ranges from one day monthly to two days weekly depending on distance to a regional office (Surrey, Edmonton, Calgary, or Ottawa).

Compensation

Starting salary CAD $51,235 annually, with adjustments based on individual qualifications. Islamic Relief Canada actively supports inclusive employment and welcomes accommodation requests at any stage of the hiring process (careers@islamicreliefcanada.org, 1-855-377-4673).