Bookstore Associate

Full-time bookstore associate for Furqaan Bookstore, the retail division of Al-Furqaan Foundation, an Islamic dawah non-profit dedicated to sharing Quranic teachings and serving the American Muslim community.

**Role Overview:**

The associate provides comprehensive customer service across all bookstore operations, working on-site in Bolingbrook, Illinois. This is a permanent, full-time role with flexibility required for evenings, weekends and holidays.

**Key Responsibilities:**

*Customer Service:*

• Greet customers warmly and assist in finding books based on interests and preferences
• Provide knowledgeable recommendations and guidance on availability and pricing
• Respond to inquiries via phone, email, online channels and in-store, resolving issues promptly

*Sales & Transactions:*

• Process purchases accurately and efficiently using the point-of-sale (POS) system
• Handle cash, card and other payment methods according to cash-handling procedures
• Promote special offers, discounts and seasonal campaigns

*Inventory & Shipping:*

• Receive, unpack and shelve incoming stock
• Conduct regular inventory audits to maintain accurate stock levels and identify discrepancies
• Create and maintain attractive product displays
• Pick, pack and dispatch customer orders with accuracy
• Verify orders, apply labels and coordinate with logistics partners for shipments
• Track shipments, resolve delays and maintain shipping documentation for compliance

*Store Operations:*

• Perform opening and closing procedures
• Monitor and replenish supplies (bags, receipt paper, etc.)
• Maintain a clean, safe and well-organized store environment
• Flag maintenance or safety concerns with management
• Collaborate with management on sales strategies and performance targets

**Qualifications:**

• High school diploma or equivalent
• Previous retail or customer service experience preferred
• Passion for books and literature; knowledge of popular authors, genres and titles
• Excellent communication and interpersonal skills with customer-centric approach
• Strong attention to detail in transactions and inventory management
• Ability to multitask and prioritize in a fast-paced environment
• Basic computer skills and familiarity with POS systems
• Flexibility to work evenings, weekends and holidays
• Arabic or Urdu language ability preferred
• Legal authorization to work in the USA

**Compensation & Benefits:**

• $16.00–$17.00 per hour
• 401(k)
• Health insurance
• Paid time off
• Employee discount