Community Health Worker

MCHC is a Federally Qualified Health Center serving the greater Milwaukee area. As they open a new location in South Milwaukee, they are hiring a Community Health Worker (CHW) to join the team starting November 2, 2026 (pending finalization of location timeline). This is a full-time position, 40 hours per week, Monday through Friday.

Role Overview

As a CHW, you will serve as a vital bridge between patients and the healthcare system. You will help patients navigate complex medical services, overcome barriers to care, connect with community resources, and develop the knowledge and confidence to manage their own health and well-being.

Key Responsibilities

• Patient Support & Care Coordination: Guide patients through appointment scheduling, referral processes, and follow-up care. Identify and help address barriers including transportation, finances, food insecurity, housing, and healthcare system navigation. Connect patients to medical, behavioral health, dental, social services and community organizations. Ensure continuity by following up on referrals and patient needs, and help patients understand their care instructions within appropriate scope.

• Health Education & Community Outreach: Deliver clear, accessible education on preventive care and available services. Encourage patients to use preventive and routine healthcare appropriately. Participate in community health fairs, workshops, and health promotion events. Provide targeted outreach support to patients needing additional help.

• Community Resource Navigation: Build and maintain knowledge of local healthcare, social service and community agencies. Assist patients with program applications and referral completion. Develop partnerships with community organizations and providers. Report service gaps and unmet needs to the care team and leadership.

• Documentation & Communication: Accurately document all patient interactions, barriers, referrals and outcomes in the health information system. Communicate patient needs to the clinical team. Maintain full HIPAA and confidentiality compliance. Obtain proper consent when coordinating with external organizations.

• Team Collaboration: Work closely with physicians, nurses, medical assistants, behavioral health specialists and administrative team members. Attend team meetings, training and quality improvement activities. Maintain professional boundaries and escalate clinical concerns to licensed providers. Support MCHC's mission through additional assigned duties.

Minimum Qualifications

• High school diploma or GED
• Strong verbal and written communication skills
• Ability to work respectfully and effectively with people from diverse backgrounds
• Basic computer literacy and accurate documentation ability
• Valid driver's license and reliable transportation may be required for community-based work

Preferred Qualifications

• Prior experience in community health, healthcare, social services or public health
• Certified or trained Community Health Worker (formal CHW certification or recognized training program)
• Familiarity with Milwaukee-area healthcare providers and social service agencies
• Experience with electronic health records (EHR) or patient documentation systems
• Bilingual or multilingual proficiency

Working Conditions

You will work in an outpatient community health center and participate in community-based activities, which may include travel to local organizations, outreach events and partner sites. You will interact with patients navigating complex medical, social and financial circumstances. The role requires adherence to HIPAA, safety protocols and MCHC policy. Salary is approximately $19–$20 per hour. MCHC participates in E-Verify (I-9 required), maintains a drug-free workplace and is an equal opportunity employer.