Domestic Programs Coordinator: Zakat & Community Services

Human Appeal USA, the American branch of an international Muslim humanitarian organization, seeks a full-time Domestic Programs Coordinator for its Baltimore office. This role oversees planning, implementation, and monitoring of domestic community programs with primary focus on zakat administration and financial assistance casework. The position requires regular in-person visits to masajids and partner sites, plus evening and weekend flexibility for campaigns and events.

Responsibilities

• Manage end-to-end zakat and financial assistance: intake, eligibility screening, verification, case review, disbursement, and follow-up
• Maintain audit-ready case records, cross-partner logs, and Finance reconciliation
• Coordinate domestic initiatives: seasonal campaigns, food programs, coat drives, Eid programs, mental health, and youth initiatives
• Conduct regular in-person visits to masajids, community organizations, and partner sites
• Organize logistics for community events, distributions, trainings, and volunteer deployments
• Recruit, brief, and coordinate volunteers with safeguarding and branding standards
• Develop and maintain program documentation: plans, reports, procedures, budgets, and partner records
• Monitor spending against budget lines and manage restricted funds
• Draft program summaries, anonymized case stories, and impact presentations for donors and partners
• Research best practices and connect applicants to additional support services
• Collaborate with Finance, Communications, Fundraising, and International Programs teams
• Recommend tools and workflows to improve casework and program delivery

Qualifications

• Bachelor's degree
• Minimum 2 years directly related experience in program coordination, casework, social services, or community-based nonprofit work
• Working knowledge of zakat principles and eligibility; financial assistance or benefits casework experience preferred
• Experience with masajid or Muslim community organizations highly preferred
• Proficiency with Microsoft 365, Canva, Asana, and generative AI tools; case management/CRM or database tools
• Fluent written and spoken English; Arabic, Turkish, or Urdu strongly preferred
• Valid driver's license and willingness to travel locally
• Availability for evening and weekend work
• High standards of confidentiality, discretion, and cultural sensitivity

Salary & Details

$68,000–$85,000 annually; Baltimore, Maryland; full-time, office-based with regular community visits. Applications via Paycom careers portal.