Job Description
Role Overview
Human Appeal, an Islamic international charity, is seeking a Donor Care Agent for a seasonal, on-site position at its Irving, Texas office. You will manage donor relationships and communications via telephone and email, serving as a key point of contact for supporters of the organization's global humanitarian aid and sustainable development initiatives.
Key Responsibilities
- Manage inbound and outbound donor calls and email inquiries regarding the charity's programs, impact, and giving options
- Communicate clearly with donors about how their contributions are being used and the difference they make
- Maintain accurate donor records in Salesforce and Excel, entering and updating information consistently
- Process and track pledge forms collected at events
- Manage orphan sponsorship renewals, chase failed payments, and handle cancellation requests
- Achieve established KPI targets for donor retention, donation growth, and call-handling metrics
- Retain donors at risk of supporting other charities through excellent service and engagement
- Route inquiries to appropriate departments or supervisors
- Stay current with the organization's events and programs to provide knowledgeable donor support
- Attend and actively participate in team meetings, training sessions, and organizational conferences
- Build positive working relationships with supervisors, colleagues, and donors
- Perform additional duties as assigned by the Donor Care Supervisor
Requirements & Qualifications
- High school diploma or equivalent education
- Proficiency in Microsoft Office (Excel, Word, email)
- Strong customer service and communication skills
- Ability to work effectively in a call-centre environment and meet performance targets
- Telephone and email communication competence
- Physical capability: screen and keyboard use, hand-eye coordination, ambulatory function, occasional lifting up to 12 pounds
- Reasonable accommodations available for qualified candidates with disabilities
What's Offered
- Hourly wage: $17.50–$19.00
- Seasonal, on-site role in Irving, TX
- Equal opportunity employer; actively encourages applications from underrepresented groups
- Commitment to non-discriminatory hiring
Applications through Human Appeal's Paycom careers portal.