Donor Care Outbound Operator

Action For Humanity (AFH) is an international humanitarian NGO providing disaster relief, development programs, and peace-building initiatives worldwide. We are seeking a part-time Donor Care Outbound Operator to support our fundraising efforts and donor relations.

About the Role

In this part-time position, you will be the voice of AFH to our donor community. Working on a casual, zero-hours basis, you'll conduct outbound calling campaigns to existing donors, updating them on our humanitarian programs and encouraging ongoing support. You'll also manage incoming donor inquiries and provide compassionate, knowledgeable support.

Key Responsibilities

• Conduct outbound donor calling campaigns with thorough knowledge of AFH's humanitarian projects and programs
• Handle incoming donor calls professionally and address inquiries effectively
• Ensure strict GDPR compliance and honor all donor communication preferences
• Process donations including form scanning, allocation to projects, acknowledgment letters, and database maintenance
• Maintain real-time tracking of event donations in spreadsheets
• Communicate with donors via phone, email, and written correspondence regarding missed donations, pledge renewals, and contribution follow-ups

Requirements

• Minimum GCSE-level education
• At least 1 year of customer service or sales experience (preferred)
• Strong written and verbal English communication skills
• Competencies in: customer relations, communication, data management, teamwork, and adaptability
• Multilingual ability a plus—especially Arabic, Urdu, Punjabi, or French

Working Schedule & Benefits

Part-time hours: Thursday–Friday 3 PM–7 PM; Saturday 12 PM–6 PM; Sunday 12 PM–4 PM. Additional weekday shifts available. Full training provided in donor pitch and donation processing.

Benefits include subsidized on-site food and beverages, discounted fitness activities, modern office facilities, free parking, break room, and prayer facilities.

Rolling application review.