Job Description
Hilton is seeking a full-time Guest Relations Agent for its hotel property in Makkah, Saudi Arabia. This is an entry-level position serving pilgrims and visitors performing Hajj and Umrah throughout the year. No prior experience is required.
Role Overview
As the primary point of contact for guests throughout their stay, you will deliver exceptional hospitality and support to ensure guest satisfaction and a memorable experience.
Key Responsibilities
- Greet guests upon arrival and provide comprehensive guidance
- Execute efficient check-in and check-out processes
- Answer guest inquiries about hotel services, facilities, and local attractions
- Resolve guest concerns promptly and professionally, escalating complex issues to senior staff
- Proactively check on guest satisfaction during their stay and identify improvement opportunities
- Coordinate with other hotel departments to fulfill guest requests
- Support VIP and special guest requests, including personalized amenities and bespoke services
- Maintain accurate documentation of guest preferences, incidents, and follow-up actions
Requirements and Qualities
- Dedication to hospitality excellence
- Integrity and commitment to ethical standards
- Leadership qualities and ability to take initiative
- Strong belief in teamwork and collaboration
- Sense of ownership and accountability
- Ability to act with urgency and discipline
What's Offered
- Travel perks and discounted hotel rates through the Go Hilton team member program
- Paid parental leave for eligible team members (including partners and adoptive parents)
- Crisis concierge services providing practical and emotional support
- Mental health resources including free counseling through the Employee Assistance Program (available in many countries)