Patient Service Representative (Clinic Receptionist)

Position Overview

The Muslim Community & Health Center (MCHC) is opening a new clinic location in South Milwaukee and seeking a Patient Service Representative (PSR) to serve as the primary front-desk point of contact for all patients and visitors. This is a full-time, 40-hour-per-week position Monday through Friday, with an anticipated start date of November 2, 2026.

Key Responsibilities

Patient Reception & Check-in

• Greet and welcome all visitors with warmth and professionalism
• Verify patient demographic information, insurance details, and coverage
• Collect copayments and ensure accurate documentation in the Epic EMR system
• Process patient check-in and check-out procedures

Appointment Management

• Schedule, reschedule, and cancel patient appointments in Epic while optimizing provider schedules
• Minimize no-show rates through effective scheduling practices
• Answer patient inquiries regarding appointment availability, billing, and clinic information via phone and patient portal

Medical Records & Documentation

• Maintain medical records and correspondence files in compliance with HIPAA and FQHC standards
• Perform accurate data entry and transcription of recorded messages into medical records
• Receive, route, and transmit laboratory results, medical records, and correspondence by mail, email, or fax
• Prepare and maintain insurance claim forms

Billing & Collections Support

• Process patient payments under the Billing Manager's supervision
• Explain billing policies and assist patients in understanding their benefits and coverage
• Follow up on outstanding balances and payment collections
• Perform basic bookkeeping tasks including preparing financial statements and maintaining records

General Administrative Duties

• Answer telephones and route calls to appropriate staff members
• Manage incoming and outgoing mail
• Provide information about MCHC resources and services to visitors and callers
• Perform clerical duties including copying, faxing, filing, and word processing
• Maintain supply inventory and order materials
• Verify insurance eligibility and obtain prior authorizations before appointments
• Schedule tests or procedures based on clinician orders
• Collaborate with providers, nurses, and clinical staff to ensure seamless patient care

Required Qualifications

• Fluent English proficiency (verbal and written)
• High school diploma minimum
• Proficiency with computers, including Microsoft Office
• Strong interpersonal and communication skills
• Ability to handle sensitive patient information with strict HIPAA confidentiality
• Familiarity with medical terminology and healthcare settings
• Minimum 1–2 years of experience as a patient service representative, receptionist, or similar medical front-desk role

Preferred Qualifications

• Experience with Electronic Medical Record (EMR) systems such as Epic
• Knowledge of Federally Qualified Health Center (FQHC) operations, including sliding fee scales and community health programs
• Proficiency in one or more languages: Arabic, Urdu, Rohingya, Hindi, Malay, Burmese, or Spanish
• College degree

Physical Requirements

• Ability to sit at a desk for extended periods while working on a computer
• Ability to lift up to 20 pounds occasionally
• Strong verbal communication skills and calm demeanor for frequent patient interaction

Benefits & Culture

• Healthcare benefits including medical, dental, and vision coverage
• Holiday pay
• Ongoing training and professional development
• Clear career advancement opportunities
• Family-oriented workplace culture featuring team lunches, holiday parties, and appreciation events
• Supportive team environment

Organizational Standards

MCHC is an equal opportunity employer, participates in E-Verify, and maintains a drug-free workplace. The organization is committed to serving diverse Muslim communities and maintaining high standards of patient care and confidentiality.