Product Owner – Salesforce Programme/Aid Management Application

Ummah Welfare Trust is a UK-based international relief and development charity established in 2001. Grounded in Islamic principles of empathy, generosity and selflessness, the organization works to alleviate poverty and suffering worldwide through sustainable development initiatives in shelter, education, health and spiritual wellbeing. The charity operates a 100% donation policy with full transparency from donor to beneficiary.

**The Role**

This full-time, management-level position requires an experienced Product Owner to lead the implementation and ongoing management of a Salesforce-based custom application for Programme and Aid Management. You will serve as the critical bridge between programme teams, operational stakeholders and technical delivery partners—ensuring the solution meets organizational needs, improves operational efficiency, and supports effective programme delivery across multiple countries.

**Key Responsibilities**

• Lead product ownership for the Salesforce Programme/Aid Management application
• Gather, document and prioritise business requirements from programme, grants, MEAL, finance and operations teams
• Translate business needs into clear user stories and functional requirements for technical delivery teams
• Maintain and actively prioritise the product backlog in collaboration with all stakeholders
• Design and rollout workflows for programme management, beneficiary tracking, grant and donor reporting, case and activity management, and MEAL (monitoring, evaluation, accountability and learning)
• Facilitate workshops, sprint planning sessions, user testing and stakeholder reviews
• Collaborate closely with Salesforce developers, administrators, implementation partners and business users
• Ensure alignment with organizational processes, data governance, safeguarding and compliance requirements
• Coordinate user acceptance testing (UAT) and lead change management activities
• Develop training materials, documentation and adoption plans
• Monitor delivery progress, risks and dependencies throughout implementation

**Required Qualifications & Experience**

• Bachelor's degree or equivalent in Information Systems, Computer Science, Business Administration, Project Management, International Development or related discipline
• Proven experience as a Product Owner, Business Analyst or Functional Lead on Salesforce implementations
• Hands-on experience with Salesforce custom applications and platform capabilities
• Demonstrated expertise in Agile delivery environments
• Strong stakeholder management and requirements-gathering skills
• Ability to communicate effectively with both technical and non-technical audiences
• Excellent organizational and prioritisation skills
• Proven success coordinating UAT and securing stakeholder sign-off
• Track record of supporting Salesforce solution implementation and user adoption
• Experience creating business requirements documentation and user stories
• Pragmatic problem-solving mindset with strong attention to detail
• Comfort working in fast-paced, evolving environments
• Commitment to humanitarian and development values

**Desirable Qualifications**

• Professional certifications in Agile Product Ownership, Business Analysis, Project Management or Salesforce (Administrator, Business Analyst, or Certified Scrum Product Owner)
• Training in programme management, humanitarian response, grants management or MEAL principles
• Training in data protection, GDPR, safeguarding or information governance
• Experience within international NGOs, humanitarian, development or public sector organizations
• Experience with Salesforce integrations, reporting, dashboards and data migration
• Familiarity with programme management, aid management, grants management or MEAL processes
• Knowledge of safeguarding, GDPR or donor compliance requirements

**What We Offer**

• Competitive salary: £29,120–£34,179 depending on experience
• 28 days annual leave
• Paid Hajj leave
• Flexible start and finish times
• Sharia-compliant pension scheme
• Enhanced paternity pay
• Full-time, 37.5 hours per week (Monday–Friday)
• Location: Head Office, Bolton, United Kingdom

**Application Details**

• Reports to: Head of Programmes
• Subject to DBS check
• Closing date: 1 December 2026 (may close sooner if suitable candidate found)
• Send CV and covering letter addressing each person-specification criterion to vacancies@uwt.org. For queries, call 01204 661048.