Umrah Travel Consultant
Budget Travel / Club Travel (Dublin)
full-timeDublin City Centre, Ireland (office-based)Entry LevelJunior
Job Description
Umrah Travel Consultant - Full-Time, Office-Based in Dublin
Your Role
You will be a customer-facing Umrah travel specialist, guiding clients through every stage of their pilgrimage journey. Working in a Dublin city-centre office, you'll manage the complete travel experience—from initial consultation and package selection through booking completion and post-trip follow-up.
Key Responsibilities
- Consult with clients on Umrah packages, itineraries, and travel requirements, helping them choose options suited to their needs and budget
- Process Saudi visa applications, ensuring all documentation is accurate, complete, and submitted on time
- Coordinate travel logistics: flights, accommodation, ground transportation, and ancillary services
- Stay current on Umrah regulations, Saudi visa procedures, and travel advisories affecting client journeys
- Deliver exceptional customer service at every touchpoint—before, during, and after travel
- Manage multiple bookings simultaneously while maintaining detailed and accurate records
- Handle client inquiries and complaints promptly and professionally
Qualifications
- Minimum 1 year of travel consultancy experience (preferably in religious tourism)
- Solid knowledge of Umrah procedures and Saudi visa requirements
- Strong written and verbal communication skills
- Proficiency with travel booking systems and Microsoft Office
- Fluency in English; Arabic is an advantage
- High integrity, cultural sensitivity, and empathy
- Ability to work efficiently under pressure
Desired Qualifications
- Prior experience with a Hajj or Umrah-focused travel agency
- Familiarity with Global Distribution Systems (GDS), such as Amadeus
- Sales or customer service certification
What We Offer
- Competitive salary with performance-based bonuses
- Clear pathways for career advancement
- Flexible working arrangements
- Comprehensive training and ongoing support
- 20 days annual leave
- Opportunities to participate in educational trips abroad
- Employee Assistance Programme
- Team social events and a collaborative work environment