Operations Manager

Zubeda Welcome is a Muslim community organisation providing support to vulnerable families in London and the surrounding area. This permanent, full-time Operations Manager position offers a hybrid working arrangement based in London, with 35 hours per week and a competitive salary of £32,000–£34,000 per annum (subject to ongoing funding).

Role Overview

The Operations Manager leads the coordination and day-to-day management of the organisation's operations and programmes. Working within a small, mission-driven team, you will take a hands-on, varied approach to ensuring the smooth running of all organisational activities.

Key Responsibilities

• Coordinate programme delivery and oversee all operational activities across the organisation
• Develop and implement robust policies, procedures, and operational frameworks
• Manage departmental budgets and maintain financial accountability and reporting
• Ensure regulatory compliance and support effective governance standards
• Line-manage a small team, providing leadership and support
• Engage with external stakeholders and partners to advance organisational goals
• Coordinate volunteers and support team wellbeing
• Contribute to fundraising initiatives and prepare grant reports as needed

Essential Requirements

• Minimum three years' experience in operations or management
• Full UK driving licence with access to a vehicle
• Strong organisational skills and excellent written and verbal communication abilities
• Proven leadership experience
• Right to work in the UK
• Willingness to work flexibly beyond standard hours
• Willingness to undergo an enhanced DBS check

Desirable Qualifications

• Relevant degree qualification (MBA particularly advantageous)
• Knowledge of the UK charity sector
• Fundraising or grant-writing experience
• Experience in a startup or small charity environment

What We Offer

• 28 days annual leave (including bank holidays)
• Dedicated prayer facilities
• Subsidised travel options
• Company events and team engagement
• Meaningful work supporting vulnerable families

Applications are accepted on a rolling basis. Please submit your CV and cover letter with your application.